Klang valley & other regions
Deliveries are handled with great care at Wild Kombucha.
The best way to receive our kombuchas at your required date and time is by understanding our shipping guidelines and keeping them in mind when placing your orders.
Shipping Policy – within Klang Valley
Shipping timeline: 2-4 business days. Cut off time for same day delivery is 9 a.m. on each business day. After 9 a.m. , the team plans a delivery route and our driver will begin to dispatch the orders from afternoon till evening. We aim to get your orders to you as soon as possible, however sometimes it could be challenging to accommodate request to deliver at specific timing or any other last minute changes.
Cost for shipping: A free delivery is applicable for all orders above RM55.
Mode of transport: We deliver via our own drivers/riders due to the fragility of the products.
Self pick up: You can arrange for self pick when making an order on our website. Read more here
Outside of Klang Valley (West Malaysia only)
Shipping timeline: 5-10 business days.
Cost for shipping: A flat delivery fee of RM15 is charged per order to West Malaysia only. A free delivery is applicable for all orders above RM150.
Mode of transport: Orders will be shipped via ColdStar Express logistics company
Do note, that we are closed on Wednesdays and Sundays
Refunds and Replacements
Due to the perishable nature of our kombuchas, we unfortunately do not accept returns. Should there be an error, e.g. received an incorrect item or defective item due to breakage/ damage, kindly contact us within 14 days of receiving your order to be eligible for a refund or replacement (includes any shipping cost).
Wild Kombucha reserves the right to limit refunds and replacements based on our assessment of applicable fees and shipping costs, and we can only offer one replacement per consumer.
Any order which cannot be delivered due to causes beyond the control of Wild Kombucha will be brought back to the main office. The purchaser will be contacted for further instruction. A new shipping fee will be then charged to resend the items.
Cancellation Policy or Change of Order
Email us right away with your order number and we’ll do our best to cancel and refund your money before it ships! Any changes in your order which includes cancellations must be communicated to us before 9am on the same business day. Beyond this timing, we cannot guarantee an exchange or cancellation. We are unable to change or cancel your order if the order is on-route to delivery.
Have an issue that isn’t mentioned above? Please reach out to us on firstname.lastname@example.org and we’ll help work through a solution.