When you order online, kindly indicate how many empty bottles you will be returning in the ‘NOTES’ section of the checkout page before Kombucha is delivered to you at the specified shipping address. During the exchange, we will hand over your new order while collecting the empty bottles back (simply pass them to the rider).
Please note that the bottles must be returned in good condition. Bottles that are scratched, fractured, chipped or damaged in any way, shape or form, cannot be accepted as they are not safe for reuse. We also appreciate the bottles are cleaned, emptied and rinsed thoroughly as it would ease the sterilization process for us significantly before reuse.